Documentation Index
Fetch the complete documentation index at: https://docs.yupvid.com/llms.txt
Use this file to discover all available pages before exploring further.
The VPN client is installed automatically by MDM. This guide covers connecting for the first time and troubleshooting common issues.
First connection
- Open the VPN client from your Applications folder (macOS) or Start menu (Windows).
- When prompted for a server, enter the address IT provided in your welcome email.
- Authenticate with your credentials and MFA.
- You should see a “Connected” status within 10 seconds.
When VPN is required
VPN is required to access:
- Internal dashboards and admin tools
- Staging and production environments
- Code repositories
- HR portal and payroll systems
VPN is not required for: email, Slack, Zoom, or any SaaS tool that uses SSO.
Split vs. full tunnel
The VPN is configured as split tunnel by default — only traffic destined for internal systems routes through the VPN. Normal web browsing goes direct. Do not change this setting.
Staying connected
The VPN client reconnects automatically after sleep or network changes. If it doesn’t, disconnect and reconnect manually.
For remote work from a different country, check with IT first — some geo-restrictions apply.
Troubleshooting
Can’t authenticate — Make sure your MFA is set up. If it was recently reset, contact IT.
Connected but can’t reach internal tools — Try disconnecting and reconnecting. If the issue persists, restart the VPN client.
VPN client not installed — Check that MDM enrollment completed. See laptop setup.
Still stuck? File an IT ticket.
